AI Phone Agents for Contractors
For contractors, the phone rings at the worst times: on a roof, under a sink, or behind the wheel. Every unanswered call might be a job that goes to the next company on the list.
What the agent can handle
- Answering new job inquiries and asking what the problem is
- Collecting the caller's name, number and job address
- Explaining your service area, hours and the work you do
- Flagging urgent requests, such as leaks or no heat, so you call those back first
- Taking estimate requests for your team to confirm
A sample call
Agent: "Thanks for calling Peachtree Plumbing. I'm the company's AI assistant. What can we help with?"
Caller: "My kitchen sink is backing up."
Agent: "Sorry to hear that. I can request a visit. What's your name, address and the best number to reach you?"
Setting it up for the trades
Add your services and service area to the knowledge base, and be specific about what you do not do. Tell the agent which jobs are urgent and what to say about them. Ask it to collect the address and a short description of the problem on every call so your crew knows what to bring.
Following up
Estimates that never get a reply are common. With calling campaigns you can follow up with people who asked for an estimate, as long as you have their permission to call. Learn more in Using Calling Campaigns to Follow Up With Leads.
Questions homeowners ask most
Add clear answers for the questions your office hears every week: Do you serve my area? Do you charge for estimates? Are you licensed and insured? Do you offer financing? How soon can someone come out? Only include answers that are true for your business, and keep them short so they sound natural on the phone.
After-hours and weekend coverage
Homeowners often call in the evening, when they finally have time to deal with a problem. An AI agent can take those calls, collect the details and set expectations, such as "our office will call you back first thing tomorrow." Your team starts the morning with a list of requests instead of a voicemail box.
Keep your crew informed
Send call data to your CRM, webhooks or Zapier so new requests land where your team already works, instead of in another inbox to check.
See how it works for your trade on our contractors page.
Put an AI phone agent to work
Answer more calls and follow up with leads from one dashboard. $99/month with 100 introductory minutes.